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:: FAQs

What do Career Coaches / Career Counsellors do?
Why should I use your services?
Can you guarantee confidentiality?
What kind of assessments does your company use? 
Do you provide your services in other ways than face-to-face?
What method of payment do you accept?
What are your payment policies?
What happens if I can't make an appointment?
What is telecoaching?
What is a tele-seminar?
How can I find a cost effective calling card service provider for the tele-seminars?
I only have a standard telephone line system - can I still access the tele-seminar?


What do Career Coaches / Career Counsellors do?

A career coach/counsellor delivers specifically-tailored strategies and techniques in order to facilitate and optimise decision-making surrounding career options for their clients. These can include:

Support for clients experiencing career transition,  job loss or job stress.

 

Assistance for clients in clarifying their life and career goals through strategic individual/group counselling sessions.

 

Facilitate clients' understanding and integration of work and other life roles.

 

Educate clients with job hunting techniques to uncover the hidden job   market and allow clients to optimise their job search campaigns.

 

Administering, debriefing and interpreting career assessment instruments.

 

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Why should I use your services?

Do you feel stuck in a rut and dissatisfied with with your current role?    
Feel like you are not achieving your full potential?    
Would you like to try something new however are not sure which direction to take?    
Want to position yourself for that internal promotion or new transition?    
Need to set short- or long-term career goals/long- or short-term priorities for your career however not sure how to move forward?    

We can support you in clarifying your goals and guiding you in making the correct choices to facilitate satisfaction, fulfilment and contentment in your career.

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Can you guarantee confidentiality?
Absolutely! Any information that you supply us will not be shared with a third party without your consent informed consent. [Please read our Terms & Conditions for further information.]

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What kind of assessments does your company use?
We use self assessments that aim to uncover your values, abilities, interests, etc as well as the DISC Behavioural Profiling assessment; MBTI
® Type Indicator Assessment; and the Strong® Interest Inventory Assessment.

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Do you provide your services in other ways than face-to-face?
Your location does not limit our ability to work with you as we can partner with you via telephone, internet, and email, as well as face-to-face. So even if you are nationally based, you can still utilise our services.

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What methods of payment do you accept?
We acc
ept Amex, Visa, MasterCard, Cash, Paypal and Bank Direct Deposits.

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What are your payment policies?
At the time of placing your order through our secure shopping cart system, your credit card will be charged. If you are unable to make the appointment, please contact us 24-48 hours before your session so that we can reschedule your appointment.

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What happens if I can't make an appointment?
If a situation arises and you are not able to make your appointment, please notify us at least 48 hours prior. The 50% deposit paid at the initial time of booking your appointment will be forfeited as per our cancellation policy, if your appointment is cancelled within 48 hours of your scheduled appointment.

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What is telecoaching?
Telecoaching resembles a live presentation however is facilitated by telephone with our coaching staff contacting you at a time convenient for you, either during the day or in the evening. Telecoaching is fast becoming one of the more popular means of communication due to numerous benefits it offers, including convenience and cost-effectiveness due to elimination of travel time and associated expenses.

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What is a tele-seminar?
A tele-seminar resembles a live presentation/group training session however is facilitated by telephone. You will be provided with a conference telephone number and password in order to access the tele-seminar. Tele-seminars are fast becoming one of the more popular means of communication due to numerous benefits it offers, including convenience and cost-effectiveness due to elimination of travel time and associated expenses.

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How can I find a cost effective calling card service provider for the tele-seminars?
We recommend http://www.phonecardselector.com.au/store/customer/home.php

If you would like to view a step-by-step outline on how to select the right calling card for you click here.

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I only have a standard telephone system - can I still access the tele-seminars?

Yes
, a standard land line is all you need to be able to participate in the weekly tele-seminar calls.

You will be provided with a telephone conference call number. To keep administration costs and overheads as low as we can for you, we use a US conference call facility. If you are based outside of the US you will need to either find a low cost telephone service provider or purchase a calling card. Instructions on how to locate cost effective calling card service providers is below.

We request that you refrain from using a mobile phone as this can cause distractions and problems for others participating in the call.

Please do not dial in using voice over internet technology (VOIP) as this results in significant problems with the conference call facility for other participants. To ensure optimal sound and communication during each weekly tele-seminar we recommend you review our Tele-seminar Hints & Tips fact sheet.

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